Who is responsible for your information?
PingState is an online business based in Denver, Colorado, United States (“PingState,” “we,” “us,” or “our”). For questions or privacy requests, contact info@pingstate.com.
Contact submissions are usually handled within 48 business hours. This is an estimate for ordinary contact messages, not a replacement for privacy-rights response deadlines required by law.
We operate the PingState website and monitoring service. Customers choose which webpages to monitor, and PingState processes those pages to provide the requested monitoring features.
Information we handle
- Account and sign-in information: your email address and the account details needed to authenticate you through Clerk. Clerk provides the sign-in and session service.
- Ping information: webpage addresses you submit, optional Ping titles, check settings, status and schedule, and information needed to run your monitors.
- Page content and change records: PingState retrieves publicly accessible pages you ask it to monitor. It processes visible page text to compare changes and may retain a current comparison baseline, bounded change excerpts, and change history according to the features and retention periods shown in your plan.
- Contact submissions: the name and email address you provide, the category and message, and (for URL issues) the webpage address you identify. You can submit the Contact form without an account. We save the submission in our AWS system and email a copy to our inbox.
- Plan and subscription information: Paddle customer, transaction, and subscription identifiers and the plan, billing interval, subscription status, and dates needed to manage access. Paddle handles checkout and payment processing; PingState’s application code does not store full payment-card numbers or security codes.
- Technical and security information: information needed to operate the service, investigate errors, protect accounts, and maintain operational records.
- Website analytics: On pingstate.com and www.pingstate.com, Google Analytics is enabled by default to measure visits and traffic sources and help us improve the website. PingState sends page-view events with general route information and uses aggregated visit patterns to analyze seasonal trends and plan sales activity. We do not use analytics to identify or target individual visitors. Google Analytics may also process browser and device details, session activity, approximate location, and a cookie-based identifier. Advertising storage, advertising user data, and ad personalization remain disabled. You can turn analytics off at any time using Cookie settings.
How we use information
- To create, run, pause, and manage Pings, compare page content, and send requested change notifications.
- To authenticate accounts, manage plans and subscriptions, and provide customer-requested features.
- To receive and respond to Contact submissions, troubleshoot issues, protect the service, and meet legal obligations.
- To understand aggregate use of the production website, analyze seasonal trends, and plan sales activity through Google Analytics, subject to your choice. We do not use analytics to target individual visitors.
We do not use PingState to make decisions about individuals that produce legal or similarly significant effects.
Services that help us operate PingState
- Clerk provides authentication and account-session services. See Clerk’s privacy information.
- Paddle provides checkout, payment processing, and subscription management. See Paddle’s privacy information.
- Google Analytics measures visits on the production website after you allow analytics. See Google’s privacy information.
- Amazon Web Services (AWS) provides the application’s cloud hosting, databases, file storage, background processing, operational monitoring, and email delivery. See AWS’s privacy information.
- Websites you choose to monitor receive automated requests from PingState so we can retrieve their public pages. Those websites may process request information under their own privacy practices.
Each provider handles information it receives under its own privacy practices and applicable agreements. Providers may update their practices and terms, so their linked official pages are the best place to find current information about their processing, retention, locations, and safeguards. PingState remains responsible for the information it stores in its own systems.
Cookies and similar technologies
Clerk may use cookies or similar storage needed for sign-in, account security, and session continuity. The app temporarily stores an unfinished Ping form in browser session storage, including the URL and settings you entered, and uses local storage to remember a display preference and your analytics choice. Your choice is kept in your browser for up to 180 days.
On pingstate.com and www.pingstate.com, Google Analytics is enabled by default unless you turn it off in Cookie settings. Advertising storage, advertising user data, and ad personalization remain disabled. Turning analytics off rejects analytics cookies, updates consent, removes Google Analytics cookies, and reloads the page to stop the tag. You can change your choice at any time using the Cookie settings button. You can also manage cookies through your browser, though blocking sign-in cookies may prevent account features from working.
International processing
PingState is based in the United States and is intended for use in more than one country. Our service providers may process information in countries outside your own. For current information about a provider’s processing locations and transfer safeguards, please see the provider links above. You may also request information about the safeguards that apply to PingState’s arrangements at info@pingstate.com.
How long information is kept
We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and protect PingState. You can contact us at info@pingstate.com to request access to or deletion of information associated with your account. Paddle manages billing and transaction records it holds under its own privacy practices; see Paddle’s privacy information. Some PingState data may remain in backup and recovery copies after it is removed from active systems; those copies are retained and removed under the applicable recovery lifecycle. Operational logs are retained for 14 days.
- Change-history access is currently designed to expire after 30 days on Starter, 60 days on Growth, and 90 days on Scale. Free plan changes are delivered by email and are not included in account history.
- Page comparison data is used while a Ping is running. Stopping or deleting a Ping starts the cleanup process. Backup and recovery copies may remain until they expire under the applicable recovery lifecycle.
- Contact submissions are kept as needed to respond, maintain service records, and address security or legal requirements.
- Google Analytics event and user data are configured for 14-month retention, with user-data retention not reset by new activity. Standard aggregated reports are not subject to this event-data retention setting. See Google’s data-retention information.
Your choices and privacy rights
Depending on where you live, you may have the right to ask for access to, correction of, deletion of, or a copy of your information, or to request that we restrict or stop certain uses. You may also have the right to withdraw consent or complain to a privacy regulator. To make a privacy request, contact info@pingstate.com. We may ask for information to verify your identity before responding.
Residents of California and other states may have additional privacy rights under applicable law. Contact us at info@pingstate.com to ask about or exercise those rights.
Security and children
We use safeguards intended to protect information, but no online service can guarantee absolute security. If we learn of a security incident that requires notice, we will provide notice as required by law.
PingState is family-friendly, and students aged 16 or older are welcome to use the Free plan. Account access is limited to people who are at least 16, and sign-in or account creation requires an age declaration. If we learn that an account belongs to someone under 16, we will restrict it and handle the associated information as required by law. If someone under 16 needs to contact us, a parent or guardian should submit the Contact form on their behalf.
Changes to this policy
We will update this page when our practices change. Before a change takes effect, we will update the effective date and provide any notice required by law.